Privacy Policy Nazeing Heating Ltd
BACKGROUND:
Nazeing Heating Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.nazeingheating.co.uk. Our Site and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
1. Information About Us
Our Site is operated by Nazeing Heating Ltd a limited registered in England under company number 01341494
Main trading address: 91 North Street, Nazeing, Essex, EN9 2NJ
2. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
3. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.
- The right to access the personal data we hold about you. Part 11 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 12 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details in Part 12.
5. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data, personal data relating to children or data relating to criminal convictions and/or offences.
Data Collected | How We Collect the Data |
Contact Information including names, addresses, email addresses and telephone numbers. | From you. From publicly available sources such as Companies House and Electoral Role. |
Business information including business name, job title, profession. | From you. From publicly available sources such as Companies House, Electoral Role, Company Website. |
Profile information including username, location, interests, preferences, feedback, survey responses, personal or professional interests, information from accounts you link to us e.g. Linked In. | From you. Automatically as you interact with our websites by using cookies, server logs and other similar technologies. |
Technical information including internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser, plug in types and versions, operating system and platform and other technology on the devices you use to access our website. | From you. Automatically as you interact with our websites by using cookies, server logs and other similar technologies. |
Usage data, including information about how you use our websites, products and services. | From you. Automatically as you interact with our websites by using cookies, server logs and other similar technologies. |
6. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
What We Do | What Data We Use | Our Lawful Basis |
To register you as a new client/customer | Contact Information including names, addresses, email addresses and telephone numbers. | Legitimate interest: to correspond with you following an enquiry. To enter into/perform our contract with you. |
Administering Our Site. | Profile information including username, location, interests, preferences, feedback, survey responses, personal or professional interests, information from accounts you link to us e.g. Linked In. | Legitimate interest: to ensure that our website are user friendly and work for you and other customers. |
Administering our business. | Profile information including username, location, interests, preferences, feedback, survey responses, personal or professional interests, information from accounts you link to us e.g. Linked In. | Legitimate interest: to develop our business and keep up to date. |
Supplying our services to you. | Profile information including username, location, interests, preferences, feedback, survey responses, personal or professional interests, information from accounts you link to us e.g. Linked In. | Legitimate interest: to define types of customers for our services; to keep website up to date and relevant. |
Personalising and tailoring our services. | Profile information including username, location, interests, preferences, feedback, survey responses, personal or professional interests, information from accounts you link to us e.g. Linked In. | Legitimate interest: to define types of customers for our services; to keep website up to date and relevant. |
Communicating with you. | Contact Information including names, addresses, email addresses and telephone numbers. | Legitimate interest: to correspond with you following an enquiry. To keep our records up to date and to understand how you wish for us to communicate with you. To enter into/perform our contract with you. |
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by requesting to do so) | Contact Information including names, addresses, email addresses and telephone numbers. | Legitimate interest: to keep our records up to date and to understand how you wish for us to communicate with you. |
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 12.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
8. How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.]
10. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
11. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
12. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: info@nazeingheating.co.uk
Telephone number: 01992 892083
Postal Address: Nazeing Heating Ltd, 91 North Street, Nazeing, Essex, EN9 2NJ
13. Cookies
For more information about the cookies we use, please refer to our Cookie Policy.
14. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on April 2024.